312-970-9935 support@chicagotg.com

TECHNICAL SUPPORT

All technology requires top-notch support systems to ensure smooth operations and to assist team members relying on critical systems.

EMAIL SERVICES

Email is more critical than any other communication medium today. We partnered with Microsoft to bring world-class Office 365 email and collaboration services to our clients, so they can enjoy peace of mind.

BACKUP SERVICES

60% of companies that lose their data will shut down within 6 months of the disaster. Let’s save your business from being an unfortunate statistic.

CLOUD SERVICES

No longer want the headache and risks of having a server room on-site? We’re happy to move all of your critical IT systems into the cloud for simplicity, stability and mobility.

CIO/CONSULTING SERVICES

Your business relies more on technology today than ever before. Our expertise ensures you make the right decisions for today’s needs and tomorrow’s growth.
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DATA & SYSTEM SECURITY

The world has changed dramatically. You have already been targeted by digital attacks, and you’ll be targeted again. We’ll encrypt data, block malware, and secure your systems from digital criminals.

WEB SITES

An hour of web site downtime is enough to convince clients you’re out of business. Trust us to keep your web site available, stable, and ready for business.

PHONE SYSTEMS

We’ve partnered with several nationwide VoIP providers to bring the best modern phone systems to our clients. Our experts can assist in implementing and support any modern phone system.

REDUNDANCY

How long can your business be shut down? 95% of businesses experienced outages for reasons unrelated to natural disasters. We’ll help you plan and execute solutions for all business disruptions.

About You

  • You’re the owner or manager of business that is working hard to succeed in today’s environment of unique opportunities.
  • You’re looking for a team for Chicago IT support that values your journey and work just as hard as you to stabilize, protect and improve your technology.
  • It’s a careful high-wire balancing act. You need IT that gets that.
  • You already know that as an entrepreneur, the needs of your business are different from Fortune 100 companies, but you also can’t afford to cut corners that put you at risk.
  • You are budget-conscious, but want professional enterprise-grade service. If this sounds like you, we’ll be an excellent fit.

Our Story

Our founder has been providing Chicago IT support to small businesses since age sixteen. As a entrepreneur himself, he has always appreciated working with like-minds and empowering others to reach their goals. Today, the Chicago Technology Group is a small group of IT experts that handle everything from managing Windows networks to building web sites to running network cables. Anything our clients need, we get done–whether we can do it in-house or by bringing in an outside vendor. Our seamless service delivery model allows our clients to focus on their business, and not worry about the finer details of their information technology.

What do our clients say?

“Contracting with ChicagoTG for their professional technology support services has afforded us the peace of mind to ‘leave that job to them’ so that we can get back to the basics of focusing all of our time and energies doing what we do best–managing a real estate office.” Joan S.

“After years of patching together our computers and server, our system was sufficiently ‘messed up.’ We were rebooting every few hours to prevent data loss. Then we called ChicagoTG and now our system is ‘flawless.’ You people are GREAT!! Thank you.” Tim C

“I have partnered with ChicagoTG for all of my company computer and technology needs. I have always found them extremely dependable and quick to respond. Whatever I have been able to envision for the future technology needs of my company, they have been able to implement. ChicagoTG continues to be a very needed and valuable asset to my company.” Carol M.

“ChicagoTG has always been there for us, whether we needed a ‘quick fix’ or routine maintenance of our computers and network. In addition, at the management and consulting level, ChicagoTG’s advice has been invaluable to us in putting together the ‘pieces of the computer puzzle’ and formulating a cohesive computer strategy.” Jeff S.

We Provide a Mix of Fixed Investment Maintenance Services (“Care” Packages) and Hourly Services, to Maximize Your ROI.

Server Care

$149per month
  • 24/7 Monitoring
    24/7/365 our experienced team of network engineers carefully monitor your servers for any sign of trouble
  • Hardware & software audits
  • Antivirus Protection & Management
  • Automatic Basic Fixes
    If your print server stops printing, or your file server slows to a crawl, we will be notified and immediately get started on a fix.
  • Windows Security Updates
    The #1 security measure you need.
  • Proactive Server Reboots
    After updates, or when things slow down, we'll restart the servers.
  • Performance Analysis & Troubleshooting
  • Antivirus Manual Remediation
    Just because antivirus software finds a problem doesn't mean it can fix it. We can.

Desktop Care

$14per month
  • 24/7 Monitoring
    24/7/365 our experienced team of network engineers carefully monitor your workstations for any sign of trouble
  • Hardware & software audits
  • Automatic Basic Fixes
    If a services on your computer fails in the background, we will be notified and immediately attempt to repair it in the background while you continue your work.
  • Performance & Preventive Maintenance Reports
  • Antivirus Protection & Management
  • Windows Security Updates
    The #1 security measure you need. (This includes the scheduling and push of updates, but troubleshooting requires Help Desk services.)
  • Policy Management
  • Self-Help Center
    You can repair performance and network issues in 2 easy clicks!
  • Malware Protection
    Antivirus protection is not enough. You need protection from all types of malicious software.

Help Desk

$49per month
  • Windows, Mac & Mobile Support
  • Administrative Tasks
  • Virus & Malware Removal
  • Software Installations
  • Business Software Help
    Help Desk services focus only on core business software packages, such as Microsoft Office, Internet, Email, etc. Specialists may be available, but typically cost extra.
  • 24x7 Coverage
  • U.S.A. Technicians
What Do Care Packages Not Include?

Care packages are designed to maintain your existing environment and ensure a stable, reliable and professional business network.  They provide the base level of care necessary to ensure that your business continues to run smoothly.  All day-to-day necessities should be covered by a combination of Server Care, Desktop Care and Help Desk packages for every computer.  (Mobile Care for cell phones and tablets is also available for $9/month per device.)

In a nutshell, any changes to the environment, including significant recovery from a device or system failure, are not included.  Anything that our Help Desk (Level 1, 2, & 3) and Network Operations Center (NOC) team are unable to resolve remotely will be assigned to a specialist or consultant, which are billed at a reasonable hourly rate.

The following is a non-exhaustive list of what is excluded from the Care packages & Help Desk services:

  • Hardware & Software
    The cost of any hardware or software will be billed in addition to your service plan, including:

    • Hardware and/or software required to troubleshoot and resolve break/fix issues
    • Hardware upgrades to covered equipment
    • Software upgrades to covered operating systems and business applications
    • New hardware, software or other equipment
  • Installation of New Hardware, Software and Other Equipment
    Services required to research, select, and implement new hardware, software, and other equipment will be billed on an hourly basis in addition to your service plan at the rates listed in Schedule B of this document. Once implemented, the maintenance of new hardware, software and other equipment will be incorporated into your Care packages.
  • Non-Supported Software and Equipment
    ChicagoTG cannot effectively manage the performance of your network or individual systems when new software and equipment is installed without our knowledge and participation. Software and equipment not explicitly listed in Schedule D of his document will not be covered, unless the software of equipment is pre-approved and installed with the participation of a ChicagoTG technician.
  • Problems Caused by Non-Supported Software and Equipment
    Resolution of problems caused by non-covered software or equipment will be billed on an hourly basis in addition to your service plan.
  • Network Relocation
    Server, workstation and printer moves will be billed on an hourly basis.
  • In-Depth Software Training
    The Help Desk can be extremely effective in answering quick software “how to” and “what to do” questions. If a how-to question exceeds a 5-10 minute explanation, the help desk may recommend software training to aid in effective staff productivity. In-depth training quotes will be provided on a case-by-case basis.
  • Consulting Services
    We’d love to work with you on your new IT ideas and business growth, but since this is not the nitty-gritty of the day to day maintenance, it would be billed on an hourly basis.
  • On-Site Services
    Our Care packages rates are extremely low and below the competition because we’re not charging you for on-site services in the packages.  We find that with the right amount of preparation, our clients can eliminate 95% of the need for on-site visits, which significantly reduces resource costs.  When an on-site visit is necessary, it will be billed on an hourly basis.
Do We Need to Use ChicagoTG for All IT Services?

The vast majority of our clients utilize ChicagoTG for all of their IT needs.  We are their entire IT department.

If you operate an internal IT team and want to reduce their day-to-day tasks so they can focus on bigger projects, utilizing our Care packages would make perfect sense!

Do You Offer Flat-Rate/Fixed Pricing?
We work primarily with entrepreneurial businesses that want the best return on their investment, which does not fit well with “all you can eat” fixed rate packages.  We may be able to custom tailor a special arrangement for your business, but we believe you’ll find our Care packages plus hourly services to be the extremely fair and favorable to our clients.
Requirements for Care Packages

Before any business can sign up for Care packages, the following “readiness” requirements must be met:

  • Desktop/Laptop equipment can be no more than 5 years old and all new desktop/laptop equipment must use solid state drives
  • Server and network equipment can be no more than 5 years old
  • Microsoft Windows 7 or newer Operating System on Desktop/Laptop computers
  • Microsoft Windows 2008R2 or newer Operating System on Server computers
  • Recent Full Virus Scan (within past 14 days)
  • Recent Full Spyware Scan (within past 14 days)
  • Current Microsoft Operating System Updates
  • Current Microsoft Office Updates (if applicable)
  • Other Software Updates (if applicable)
  • Server must be under Manufacturer Warranty at all times
  • Client must maintain at least one spare laptop and one spare desktop, suitable for use by any of the Client’s end-users
  • Client must maintain at least one spare network switch and router

As business information technology professionals, it is our responsibility to ensure your business is not at risk from inadequate, out-of-date, unsupported, or dangerous systems.  That is why we are unable to work long-term with clients that “duct tape” together unstable environments with high risk components.

We are always happy to work with new clients to bring their environment up to modern, secure and stable standards and then transition them over to Care packages.

Time to Upgrade Your IT Partner?

We do no have clients, we have partners. We review businesses before extending an offer of partnership.
We devote significant resources to each partnership and cannot accept every business that applies.

Request an Invitation

We serve most Chicago neighborhoods, including: Albany Park, Andersonville, Archer Heights, Armitage (Lincoln Park), Armour Square, Austin, Avondale, Back of the Yards, Belmont Central, Belmont Cragin, Belmont Gardens, Beverly, Bridgeport, Brighton Park, Bronzeville, Bucktown, Budlongwoods, Buena Park, Canaryville, Cathedral District, Chinatown, Chrysler Village, Cragin, De Paul University Area, Diversey Harbor, East Garfield Park, Edgebrook, Edgewater, Edgewater (Central), Edison Park, Englewood, Forest Glen, Garfield Park, Garfield Ridge, Gladstone Park , Gold Coast, Grand Boulevard, Greek Town, Hegewisch, Horner Park, Humboldt Park, Hyde Park, Irving Park, Jackson Park Highlands, Jefferson Park, Kelvyn Park, Kenwood, Kilbourn Park, Koreatown, Lake View, Lakewood Balmoral, Lincoln Bend, Lincoln Park, Lincoln Square, Lithuanian Plaza, Little Italy, The Loop, Lower West Side, Loyola Park, Maginficent Mile, Mayfair, McKinley Park, Mid-North, Montclare, Morgan Park, Museum Campus, Near North Side, Near South Side, New East Side, New Town, New Chinatown, North Center, North Park, North Town, Norwood Park, Old Town Triangle, Oz Park, Pill Hill, The Pilsen, Portage Park, Prairie District, Princeton Park, Printer’s Row, Pulaski Park, Ravenswood Gardens, Ravenswood Manor, Rogers Park, Roscoe Village, Rosehill, Roseland, Sauganash, Sheffield, South Chicago, South Loop, Southport, South Shore, St. Ben’s, The Villa, UIC, University of Chicago, West Loop, Wildwood, Wrigleyville,

We serve most Chicago zip codes, including: 60601, 60602, 60603, 60604, 60605, 60606, 60607, 60608, 60609, 60610, 60611, 60612, 60613, 60614, 60615, 60616, 60617, 60618, 60619, 60620, 60621, 60622, 60623, 60624, 60625, 60626, 60628, 60629, 60630, 60631, 60632, 60633, 60634, 60635, 60636, 60637, 60638, 60639, 60640, 60641, 60643, 60644, 60645, 60646, 60647, 60649, 60651, 60652, 60653, 60655, 60656, 60657, 60659, 60660, 60661, 60666, 60827

We serve most Chicago suburbs, including: Arlington Heights, Berwyn, Brookfield, Cicero, Deerfield, Des Plaines, Evanston, Evergreen Park, Fox River Grove, Geneva, Hinsdale, Hometown, Hollywood, Joliet, Kenilworth, Kenosha, Lincolnwood, Lisle, Geneva, Glencoe, Highland Park, Hinsdale, Joliet, Kenilworth, Kenosha, Lake Forest, Lemont, Lockport, Morton Grove, Mundelein, Niles, Northbrook, Norwood Park, Oak Park, Palatine, Park Ridge, Ravinia, River Forest, Roseland, Round Lake, Round Lake Beach, Skokie, Schaumburg, St. Charles, Western Springs